FAQ
If Your Question Is Not Answered Here Please Pop Us An Email
pineapplebowsupplies@gmail.com
How Long Is Turnaround?
- Turnaround Is Anywhere Between 1-2 Working Days, During Busy Periods Or Sales This May Be Extended To 3-5 Working Days
Can I Add To My Order?
- No Once Your Order Has Been Placed We Can Not Add To Order As This Slows Our Processing Times Down, So Please Make Sure You Have Order Everything You Want To Avoid Disappointment
What If I Don't Receive My Order?
- All UK Orders Are Posted With Royal Mail, Tracked 48 Takes 2-3 Days And Tracked 24 Takes 1-2 Days. This Can Take Up To 7 Working Days During Busy Times Like Christmas Or Bank Holidays, However In The Unlikely Event That You Don't Receive Your Order We Will Contact Our Courier, We Physically Can Not Do Anything Until It Has Been 10 Working Days (2 Weeks), If Our Tracking Shows Undelivered In 10 Working Days (2 Weeks) Our Promise To You Is That We Will Resend Your Order Straight Away.
Do You Offer Discount Codes?
Throughout The Year We Offer Discounts/Promotions So Be Sure To Join Our Facebook Group To Socialise, Craft And Get Discounts
I Have Received My Order And Its Wrong?
- Sometimes We Do Make Mistakes If Your Order Is Wrong Or Missing An Item Please Contact Us Straight Away With Pictures Of Your Order.
Please Note: To Prevent Fraud We Will Check Our Stock Levels To Confirm The Item Has Been Missed From Your Order
Can I Cancel My Order?
- Should You Wish To Cancel Your Order Please Contact Us Within 24 Hours Of Placing Your Order, As Long As We Haven’t Processed Your Order We Can Refund
Can I Return My Order?
- If You Are Not Satisfied With Your Order You Can Request A Return And We Will Fully Refund You As Long As The Fabrics Returned Are In The Same Condition. Postage Must Be Paid By Yourself
What Size Are The Fabrics?
- All Of Our Fabrics Come In The One Size Which Is A4 (21cm by 29cm)